Guest Information Directory

Bank - ATM Service
The nearest ATM’s are located in the local newsagents opposite the Nisa convenience store and in Uncle Toms Cabin located on the Queens Promenade. There is a charge for withdrawals. There is an ATM at Sainsbury’s on Redbank Rd. in Bispham and there is an ATM at Royal Bank of Scotland in Talbot Rd. opposite North Pier.

The opening time is shown on the bar door. After we are open, the closing time is shown. In order to preserve our sanity and the sanity of our other guests we try to adhere to these timings. The management reserve the right to extend the opening and closing times at their discretion.

The bar and snug are no longer available for smoking purposes due to new government legislation.

Uncle Tom’s Cabin is located just a couple of minutes walk away and has discounted drinks Sunday through Thursday and free live entertainment from 9:00PM on Friday and Saturday with late closing times.

The hotel restaurant is located on the ground floor of the hotel and guaranteed breakfast timings are 09:00am through 09:30am. Through holidays, weekends and illuminations the times are extended. Please check with reception. Your room number is also your table number. Help your self to the hot and cold buffet and order tea/coffee at the table. You may also order items from the kitchen. Please allow at least ten minutes from the time of placing the order to being served. During extremely busy periods breakfast duration will be of 90 minutes duration. Please bear with us if all guests decide to appear for breakfast at exactly the same time. Breakfast is included with your room rate. Additional breakfasts are charged at £7.50 per person. If you require smoked salmon please notify us in advance. If there are just a few guests dining for breakfast, hot buffet items are to be ordered directly from Rhona.

Business Center
Faxes can be sent and received at reception. Wireless Internet access is available free of charge 24 hours per day. The network is high speed broadband and is identified as G604T_WIRELESS. Photocopying is available at the local newsagents.

Check-In/Check-Out
Check-in time is 3:00pm onwards, however guests may register from 12:00 mid-day to collect their keys and leave their luggage. Check-out time is 11:00am. If you are given a later check out, please settle your bill prior to 11:00am so that you can simply leave your keys at reception when you depart. During busier times you may wish to settle your bill on the evening prior to departure. You may then just leave the keys on reception after breakfast. If you have seen alternative times advertised on the Internet, please advise us of the site in order for us to update it.

Cots
Cots are available as a complimentary special request item through the front desk. We only have one cot and this will be provided on a first-come, first served basis.

Credit Information
We accept American Express, MasterCard and Visa. (As well as all major debit cards).

Dry Cleaning
Dry cleaning service is available at the launderette opposite. If you are here on an extended business stay we will be more than happy to arrange weekly collections and deliveries for you. Please check Sunday opening times carefully and be aware that the launderette is normally closed on Bank Holiday Mondays.

Faxes
Faxes can be sent and received at reception. The hotel fax number is 01253 351547. Incoming faxes are complimentary and will be delivered to your room as soon as possible.
Faxes can be sent at the front desk. Outgoing faxes are £0.50 per page-local, £1.00 per page-long distance, and £2.00 per page-international.

Fire Emergency
The hotel is fully equipped with fire prevention devices. For your additional safety, please familiarise yourself with the fire alarm locations, exit routes, and fire safety guides. This information is posted on the back of each guest room door. The fire alarm will be upgraded to an L2 system within the next four months in accordance with the guidance of Lancashire Fire Brigade.

Housekeeping
Your room will receive full service daily. Hours of operation are Monday-Sunday 11:00am-3:00pm. Please leave any towels you require changing in the shower basin. If we are unable to access your room during these times we will be unfortunately unable to service it. However you may ask for additional towels, soaps, toilet rolls, and refreshments from Reception.

(If there are a small number of guests in the servicing hours may be reduced as we may use the opportunity to leave the hotel together for a small break. So please don’t be offended if you are in your room during these hours and you are just asked if you require fresh towels and replacement teas, milks and coffees).

Water and biscuits are complimentary on the first day of your arrival.

Laundry
The launderette is located opposite the hotel. Please inform us if you require us to collect any laundry on your behalf prior to the closing time of 5:30pm.

Lost & Found
For articles lost or found, please contact reception.

Mail
You may hand any outgoing mail to reception. Postage charges will be added to your bill for payment upon checkout. Mail received at the hotel will be delivered to your room as soon as possible.

There are complimentary magazines for you to read in the bedrooms and the front lounge. Please leave these magazines for the benefit of other guests. However, you may take any magazines that are dated older than three months.

A selection of daily papers are available either in the front lounge or reception. You may take these through to the bar area but please do not take them to the rooms as they are for the benefit of all the guests.

Parking
Parking is unrestricted in the local area with the exception of the street parking for one block after Nisa supermarket. If you have difficulties parking we will help you locate a parking space.

Pet Policy
Small pets are welcomed free of charge during quieter times. There is a required refundable deposit of £100, and a pet agreement must be signed at check-in also. Please read it carefully.

Is approximately 2 miles south of the town centre. It is worth visiting the newsagents to check out the tram and bus passes.

Postage Stamps
Postage is available at current postal rates at the front desk. If there is no postage available we will arrange postage and charge it to your room bill.

Reservations
We incur commission on all Internet bookings. To help us reduce our costs and invest further in the hotel, for future reservations, please call us on 01253 351547 or e-mail us using the e-mail address on the business card in reception..

Restaurant
The hotel restaurant is located on the ground floor of the hotel (please see the enclosed menu). Guaranteed breakfast timings are 09:00am through 09:30am. Through holidays, weekends and illuminations the times are extended. Please check with reception. Candle-Lit dinners are available March through the end of June. Bar meals are available as advertised on our web-site Please allow an average of 40 minutes for your food to arrive. Friday evenings are particularly busy with people checking in so if you are planning on sampling our food during your stay then you may be interested to know that restaurants in Blackpool are quieter on Fridays and hence the quality of food and service is better. Queen Street and Topping Street are the most popular areas. Also see the Take Away section as from now until the end of the illuminations in order to preserve our sanity, service levels, and our bank account, we are providing desserts only due to the low demand for fresh food.

The pull cord inside the bathroom or red switch outside the bathroom (Rm 6 is permanently on), needs to be on. If your shower has a control to flow the water, just gently turn on the supply. A gentle supply of water will ensure you have a pleasant shower. A movement of water akin to Niagara Falls will give you the impression the shower doesn’t work.

This is now a no-smoking hotel. We have a small private beer garden at the back of the hotel. Please ask us if you would like to use this. Follow on guests do not appreciate a ‘crafty fag’ in the bathroom!

Swimming Pool
Sand Castle World is located opposite the Pleasure Beach on South Shore. Please do not take your hotel towels. Ask at reception and we can loan you towels specifically for this purpose.

Whilst food and drink are permitted in the room, we would prefer if guests asked for plates and cutlery and eat the food in the snug or bar. We do not charge for this service. This prevents any of the throw overs (as opposed to duvet covers) on the bed in the rooms being damaged. They cost £117.50 each and will be charged to your card if they have to be replaced. Please note the bar is now closed on Monday, again this is due to a change since the smoking ban whereby we have had no visitors in the bar on Mondays for the entire month of July. We will use this opportunity to have a few hours off work and enjoy the delights of Blackpool! J Food is not permitted in the front lounge.

All rooms are en-suite. The rate for Bed and Breakfast is £28.00 unless you have negotiated a cheaper rate during off season. Children are half price (a child is defined as being with two paying adults and under five or attending school). If breakfast is not included it is available for £7.50 per person. If you are on a business trip and have booked on a room only basis, please do not be offended if we cannot accommodate your request for an early breakfast. Your room has been let to you on the basis that we need sleep! J and you need wifi!!! J

BlackTax are available 24 hours per day on 01253 596596. Please ensure you are available to travel 5 minutes BEFORE pick up time as BlackTax are extremely efficient. Taxis hold up to eight people so make sure you state the numbers in your group if thee are more than four of you travelling.

Telephone Charges
Unfortunately we do not have any facilities for offering telephone services except in emergencies. We can however order taxis for no telephone fee.

A selection of tourist information is available in the entrance area of the hotel. The Tourist Information office is located near the town hall opposite the North Pier.

Wake-Up Service
Some rooms have an alarm clock. Please let us know if you require assistance with an early morning wake-up. As long as it’s not too early!!!!

The New Guilderoy Hotel will soon be known as The New Guilderoy. The word Hotel will be dropped (as per our signage on the front) in order to comply with the AA, RAC and English Tourist Council (ETC). We are hoping for three star “guest accommodation” status. We look forward to any comments you may have to make The New Guilderoy a better place to stay. Especially if you are in any of the major building trades and would like a free stay in return for some work on the hotel!!! J J Hopefully the New Guilderoy is known as a nice place for nice people, please enjoy your stay.

Many thanks

Rhona and Simon (P.S. Please don’t be offended by our silly sense of humour!!) J