|
GUEST SERVICES
Bank - ATM Service
The nearest ATM’s are located in the local newsagents opposite
the Nisa convenience. There is a charge for withdrawals. There
is an ATM at Sainsbury’s on Redbank Rd. in Bispham and there is
an ATM at Royal Bank of Scotland in Talbot Rd. opposite North
Pier.
Bar
The opening time is shown on the bar door. After we are open,
the closing time is shown. In order to preserve our sanity and
the sanity of our other guests we try to adhere to these
timings. The management reserve the right to extend the opening
and closing times at their discretion.
The bar and snug are no longer available for smoking purposes
due to new government legislation.
Breakfast
The hotel restaurant is located on the ground floor of the hotel
and guaranteed breakfast timings are 09:00am through 09:30am.
Through holidays, weekends and illuminations the times are
extended. Please check with reception. Your room number is
also your table number. Help your self to the hot and cold
buffet and order tea/coffee at the table. You may also order
items from the kitchen. Please allow at least ten minutes from
the time of placing the order to being served. During extremely
busy periods breakfast duration will be of 90 minutes duration.
Please bear with us if all guests decide to appear for breakfast
at exactly the same time. Breakfast is included with your room
rate. Additional breakfasts are charged at £7.50 per person.
If you require smoked salmon please notify us in advance. If
there are just a few guests dining for breakfast, hot buffet
items are to be ordered directly from Rhona.
Business Center
Faxes can be sent and received at reception. Wireless Internet
access is available free of charge 24 hours per day. The
network is high speed broadband and is identified as
G604T_WIRELESS. Photocopying is available via Tony at The New
Kent Hotel, just near the Newsagents.
Check-In/Check-Out
Check-in time is 3:00pm onwards, however guests may register
from 12:00 mid-day to collect their keys and leave their
luggage. Check-out time is 11:00am. If you are given a later
check out, please settle your bill prior to 11:00am so that you
can simply leave your keys at reception when you depart. During
busier times you may wish to settle your bill on the evening
prior to departure. You may then just leave the keys on
reception after breakfast. If you have seen alternative times
advertised on the Internet, please advise us of the site in
order for us to update it.
Our preferred payment method is debit card as opposed to cash or
credit card.
Christmas and New Year
We do have a 3 day all inclusive package for Christmas and New
Year. Christmas is £285 per person, whilst New Year is £250 per
person. You must book early or check for cancellations as we
are always full during this time.
Cots
Cots are available as a complimentary special request item
through the front desk. We only have one cot and this will be
provided on a first-come, first served basis.
Credit Information
We accept American Express, MasterCard and Visa. (As well as all
major debit cards).
Doctor
The NHS walk-in centre is on Talbot Road 01253 655871, however,
in an emergency call for an ambulance 999. The taxi firm we
recommend is called Black Tax on 01253 596596 who will take you
directly to the walk-in centre or to Victoria Hospital, the
local A&E hospital on the outskirts of Blackpool.
There is a pharmacy located two minutes walk from the hotel, in
the event that this is closed, there is a pharmacy within
Sainsbury’s on Redbank Road in Bispham (5 minutes drive).
Dry Cleaning
Dry cleaning service is available at the launderette opposite.
If you are here on an extended business stay we will be more
than happy to arrange weekly collections and deliveries for
you. Please check Sunday opening times carefully and be aware
that the launderette is normally closed on Bank Holiday Mondays.
Faxes
Faxes can be sent and received at reception. The hotel fax
number is 01253 351547. Incoming faxes are complimentary and
will be delivered to your room as soon as possible.
Faxes can be sent at the front desk. Outgoing faxes are £0.50
per page-local, £1.00 per page-long distance, and £2.00 per
page-international.
Fire Emergency
The hotel is fully equipped with fire prevention devices. For
your additional safety, please familiarise yourself with the
fire alarm locations, exit routes, and fire safety guides. This
information should be on the back of the doors but is currently
being updated as we have a new L2 system in place. We have two
staircases, and the main exit is the Front Door.
Housekeeping
Your room will receive full service daily. Hours of operation
are Monday-Sunday 11:00am-3:00pm. Please leave any towels you
require changing in the shower basin. If we are unable to
access your room during these times we will be unfortunately
unable to service it. However you may ask for additional
towels, soaps, toilet rolls, and refreshments from Reception.
(If there are a small number of guests in the servicing hours
may be reduced as we may use the opportunity to leave the hotel
together for a small break. So please don’t be offended if you
are in your room during these hours and you are just asked if
you require fresh towels and replacement teas, milks and
coffees).
Water and biscuits are complimentary on the first day of your
arrival.
Laundry
The launderette is located opposite the hotel. Please inform us
if you require us to collect any laundry on your behalf prior to
the closing time of 5:30pm.
Lost & Found
For articles lost or found, please contact reception.
Mail
You may hand any outgoing mail to reception. Postage charges
will be added to your bill for payment upon checkout. Mail
received at the hotel will be delivered to your room as soon as
possible.
Magazines
There are complimentary magazines for you to read in the
bedrooms and the front lounge. Please leave these magazines for
the benefit of other guests. However, you may take any
magazines that are dated older than three months.
Newspapers
A selection of daily papers are available either in the front
lounge or reception. You may take these through to the bar area
but please do not take them to the rooms as they are for the
benefit of all the guests. If you would like to recycle
newspapers, cans, plastic, glass etc. Please feel free to take
them home. Businesses in Blackpool are currently charged to
recycle and so unfortunately most of our waste is currently
taken to land fill sites.
Parking
Parking is unrestricted in the local area with the exception of
the street parking for one block after Nisa supermarket. If you
have difficulties parking we will help you locate a parking
space. There is always parking at the bottom end of Empress
Drive (no more than 5 minutes walk).
Pet Policy
No pets allowed as Bruno gets Jealous!
Pleasure Beach
Is approximately 2 miles south of the town centre. It is worth
visiting the newsagents to check out the tram and bus passes.
You must pay for a wristband or a £5/- walk around fee (that
includes the maze, some shows etc.)
Postage Stamps
Postage is available at current postal rates at the front desk.
If there is no postage available we will arrange postage and
charge it to your room bill. The local newsagents sell stamps
and there is a pillar box near to it.
Reservations
We incur commission on all Internet bookings. To help us reduce
our costs and invest further in the hotel, for future
reservations, please call us on 01253 351547 or e-mail us using
the e-mail address on the business card in reception..
Restaurant
The hotel restaurant is located on the ground floor of the hotel
(please see the enclosed menu). Guaranteed breakfast timings are
09:00am through 09:30am. Through holidays, weekends and
illuminations the times are extended. Please check with
reception. Three course early bird meals are available in the
restaurant between 5:00PM and 6:00PM but should be booked and
pre-ordered in advance. Five course Romantic Candle-lit dinners
are available in the restaurant and guests should be seated
between 6:00PM and 7:00PM and table reservations should be
booked in advance. Bar meals are available in the bar and snug
between 7:00PM and 9:00PM or as advertised on our web-site In
busy times, when other guests are already awaiting bar meals,
please allow an average of 40 minutes for your food to arrive.
Friday evenings are particularly busy with people checking in so
if you are planning on sampling our food during your stay then
you may be interested to know that restaurants in Blackpool are
quieter on Fridays and hence usually the quality of their food
and service is better. Queen Street and Topping Street are the
most popular areas. After 9:00PM or for any other reason that
we are unable to provide meals, we have a selection of take away
menus that we will gladly call through for you and provide
crockery, cutlery and condiments in the bar or snug.
Shaver sockets
If your shaver socket doesn’t work or your room does not have
one, these are available from reception.
Showers
The pull cord inside the bathroom or red switch outside the
bathroom (Rm 5 and 6 are permanently on), needs to be on. If
your shower has a control to flow the water, just gently turn on
the supply. A gentle supply of water will ensure you have a
pleasant shower. A movement of water akin to Niagara Falls will
give you the impression the shower doesn’t work.
Smoking
This is now a no-smoking hotel. The fire alarms in each room
are EXTREMELY sensitive!!
Swimming Pool
Sand Castle World is located opposite the Pleasure Beach on
South Shore. Please do not take your hotel towels. Ask at
reception and we can loan you towels specifically for this
purpose.
Take Away
Whilst food and drink are permitted in the room, we would prefer
if guests asked for plates and cutlery and eat the food in the
snug or bar. We do not charge for this service. This prevents
any of the throw-overs (as opposed to duvet covers) on the bed
in the rooms being damaged. They are fairly expensive, but more
importantly match the curtains in the room. Please note the bar
is usually closed on Monday, therefore, if you have meals
pre-booked or you were planning on dining with us, let us know
in advance as we’re sure we can accommodate your needs.
Otherwise we will use this opportunity to have a few hours off
work and enjoy the delights of Blackpool!
J Food is not permitted in the
front lounge.
Tariff
All rooms are en-suite. The rate for Bed and Breakfast is
£30.00 (Anniversary suite £50) unless you have negotiated a
cheaper rate during off season or via the internet. Children
are half price (a child is defined as being with two paying
adults and under five or attending school). If breakfast is not
included it is available for £7.50 per person. If you are on a
business trip and have booked on a room only basis, please do
not be offended if we cannot accommodate your request for an
early breakfast. Your room has been let to you on the basis
that we need sleep!
J
and you need wifi in the public areas!!!
J
Taxis
BlackTax are available 24 hours per day on 01253 596596. Please
ensure you are available to travel 5 minutes BEFORE pick up time
as BlackTax are extremely efficient. Taxis hold up to eight
people so make sure you state the numbers in your group if thee
are more than four of you travelling.
Telephone Charges
Unfortunately we do not have any facilities for offering
telephone services except in emergencies. We can however order
taxis for no telephone fee.
Tourist Information
A selection of tourist information is available in the entrance
area of the hotel. The Tourist Information office is located
near the town hall opposite the North Pier.
Wake-Up Service
Some rooms have an alarm clock. Please let us know if you
require assistance with an early morning wake-up. As long as
it’s not too early!!!!
Wedding Services
How about hiring out our complete hotel for a quiet weekend in
March, April, May or June and well provide a buffet for the
guests on the Friday night and great bar prices, discounts on
rooms, Anniversary suite for the lucky couple, Champagne
breakfast on the Saturday, bar service before and after the
ceremony, marriage in Blackpool Tower, six course sit down
Wedding Breakfast, and evening buffet and disco in the bar and
restaurant. Late breakfast and check-out on the Monday and
appropriate transfers to Blackpool, Manchester or Liverpool
Airport for the Honeymoon.
The New Guilderoy Hotel is only a 3 Star Guest Accommodation
accredited establishment. It compares favourably with other 3
Star Guest Accommodation establishments throughout the UK.
Whilst we are aware that there are many many more things that
need to be done in order to improve the décor of the rooms,
overall we believe the New Guilderoy provides better room
facilities, better food and drinks options, better ambience, and
of course the two of us!!!!
J
Many thanks
Rhona and Simon (P.S. Please don’t be offended by our silly
sense of humour!!)
J
P.S. Any issues or problems please let us know immediately and
we will do our utmost to resolve.
|
